Frequently Asked Questions
We're here to help answer any questions you may have, please read through the general faq's about House of Windows and the products we offer.
What is a cill?
The cill runs underneath the window frame and projects outwards, it is used to deflect the rain water away from the brickwork underneath.
What is a frame extender?
Frame extensions are used to make the frame thicker, useful to expose more of the window frame if the property is rendered or pebble dashed.
What is the thickness of the window frame?
The depth of the window frame is 70mm.
Are the windows internally beaded?
All window profiles supplied are internally beaded and glazed.
What colour windows do you offer?
We offer a choice of 12 colour finishes from standard white upvc to the traditional woodgrain rosewood and golden oak as well the ever-more popular contemporary colours such as grey, chartwell green, cream and black. All colours are available both sides or colour externally and white inside.
Do you offer georgian bars and lead?
Yes, we offer integral Georgian bars within the glazing unit, external Astragal bars and decorative lead designs.
What ratings and u values are your windows?
We offer A Rated windows rated by BFRC as standard and these achieve a u value no greater than 1.3. A+ Rated windows are available upon request.
Do I need trickle vents?
Current building regulations state that it is only mandatory to install trickle vents within a replacement window if there is a trickle vent present within the existing window. All windows for new builds and extensions will require trickle vents.
What size do you offer?
All upvc windows are made to measure and to your specific requirements.
Service & Delivery
Do you supply to the public?
Yes, we supply to both trade and public.
Where do you deliver and how much?
Using our own delivery vehicles and drivers we cover most of England for delivery at a cost of £40. Please visit our delivery information page for further details, alternatively contact us on 01530 515161.
How long is the lead time from order?
Production times vary depending on the specification and colour, generally lead time ranges from 5-15 working days.
What guarantee do you offer?
All frames and profiles have a 10 year warranty, glass units 5 year warranty and hardware such as locks, handles 1 year warranty from date of delivery.
How can I place an order?
We accept verbal orders over the phone on 01530 515161, alternatively you can order through the website.
How do I pay for an order?
Payment can be made by credit and debit card over the phone or direct bank transfer. Once payment has been received, your order will be cleared for processing and manufacture.
How do I measure?
We would recommending measuring the structural opening and provide the dimensions less any fitting allowance, please refer to the measuring guide for further information.
Where can I view cross section drawings of the windows?
Please refer to the technical and downloads section for further details on profile specifications.
Do you have a showroom?
We have sales offices and warehouse. Upon appointment you are welcome to view the upvc windows we have available.
Do you offer an installation service?
We offer a supply only service. All windows supplied are for DIY installation or by a professional window installer.
Can I return my order?
No, unfortunately as all the windows we manufacture are custom made to order we are unable to accept returns.